Sunday Shambles Train Service – Incomprehensible

There were angry scenes at Stratford upon Avon Railway Station on Sunday, 11 February 2024, as visitors were trying to go home after a weekend break, and residents were left without any train services to Birmingham for hours. With the station booking office closed and the station facilities such as toilets also locked, there was […]

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Unprecedented & Intolerable – Train Service Reliability Must Improve

Peter Morris, the Chair of Shakespeare Line Rail User Group (SLRUG) has written to West Midlands Railway (22 January 2024) concerning what he has described as the intolerable unreliability experienced by customers trying to use the railway over the past three months. We recently consulted users of the line who are members of SLRUG. The […]

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SLRUG Welcomes Ticket Office Closures Climbdown

A local rail user group that represents passengers and visitors that use train services between Birmingham and Stratford upon Avon and Leamington Spa and Stratford upon Avon welcomed the announcement made earlier today by Mark Harper, Secretary of State for Transport,  that the recent proposals to close ticket offices at most of the UK’s railway […]

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Meet, Listen and Have Your Say with those operating and managing local train services

Members of the public are being encouraged to attend the Annual General Meeting of the Shakespeare Line Rail User Group (SLRUG) that is due to take place on Wednesday, 20 September 2023. While the AGM takes every year for group members, it is always open for the public to attend. This year, the group is […]

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Litany of poor train service performance is unacceptable

As a Rail User Group, we have exercised considerable patience over the past four years in response to West Midlands Trains Ltd plans and promises to address the shortfall in train crew resources. Regrettably, we feel our tolerance has been misplaced given the persistent and unacceptable level of unreliability faced by passengers, many who rely […]

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Railway Ticket Office Closures are discriminatory

The Shakespeare Line Rail User Group has written to the consultation concerning the closure of railway station ticket offices. All ticket offices proposed for closure in the Midlands, including Birmingham New Street. We believe the proposals are discriminatory to a range of passengers that use the train; the proposals are ill-conceived as the current complexities […]

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“Room for Improvement” confirms Reinstatement of Services

“We believe there is room for improvement” is what the Shakespeare Line Rail User Group have told Chiltern Railways, who provide train services between Leamington Spa and Stratford upon Avon. Peter Morris, Chair of SLRUG, has written to Richard Allan, Managing Director of Chiltern Railways, stating that it is unacceptable that the Leamington Spa > […]

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Rail User Group & Station Volunteers jointly support The Shakespeare Line

Rail User Group & Station Volunteers jointly support The Shakespeare Line

A long-standing rail passenger group that speaks up for people that use train services between Birmingham and Stratford upon Avon and Leamington Spa and Stratford upon Avon is changing its name and, at the same time, a new brand will be launched to promote leisure-based rail travel along the route while also highlighting the train […]

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